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Faulty Product & Product Liability

What is a product liability claim?

When you buy something, it’s natural to expect it to work as described — effectively and safely. It is your right as a consumer to only be sold products that have passed rigorous safety standards before going to market. Defective products can still make their way into customers’ hands, to disastrous consequences.

At Zayouna Law Firm, we are consumer safety advocates. Our lawyers firmly believe that manufacturers have a responsibility to ensure your safety. When they fall short of their duty by selling you defective and harmful products, we help you hold them liable for the injuries and harm you suffered. We bring our vast legal expertise in product liability law to help you claim rightful compensation, and ensure your recovery and future safety.

Product Liability Damages

From food and beverage, to pharmaceutical drugs, household appliances, tools, children’s toys, vehicles, and more, we buy and use various products every day. In purchasing these, we pay for the right to use them safely.

Even when products come with inherent risks, manufacturers are obliged to minimize these before bringing them to market, and then communicate said potential risks to customers. These requirements are outlined in the Consumer Protection Act and the Canadian Consumer Product Safety Act. When a manufacturer fails to ensure these consumer protections, they can be held liable for harm caused to customers who followed a product’s proper uses.

If the use of a product causes injury or harm, manufacturers often attempt to counter with allegations that a product was not used properly or as intended, shifting the blame to consumers. To prove a manufacturer’s negligence, a product liability claim must prove:

  • The product was defective or unsafe
  • You were injured as a direct result of using the product
  • The manufacturer or distributor was negligent, or should have known about the defect and taken steps to prevent harm.

You should not suffer for a manufacturer’s negligence and be harmed by a faulty product. A product liability claim can provide compensation to aid in your recovery and in restoring your quality of life, as well as other current and future losses:

  • Medical expenses
  • Pain and suffering
  • Lost income and future earning capacity
  • Punitive damages from proven recklessness.

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Cause for Product Liability

It is impossible to use a product safely and effectively when it has been defective and harmful from the beginning. Your product liability claim is viable if it falls under these common grounds for negligence, and directly results in injury and harm:

  • Defective Design: Faulty products can arise from defective designs. While many design flaws are addressed during multiple reviews and tests, certain flaws can persist and are negligently adopted during manufacturing.
  • Manufacturing Defects: Even with foolproof designs, machine or human error and other manufacturing challenges can arise, resulting in product defects that cause harm to customers.
  • Failure to Warn: Many products, such as pharmaceutical drugs, come with inherent risks. Manufacturers are obliged to minimize these as much as possible, and warn customers of potential hazards. Without proper warnings, such as clear labels, manufacturers can be held liable for resulting injuries.
  • Failure to Inspect or Test: Many product defects are caught with rigorous testing, which is integral to the design and manufacturing process. Manufacturers can be held liable when products are not thoroughly tested or inspected before sale.
  • Cuts, scrapes, bruises, and burns
  • Difficulty breathing from suffocation, choking, asphyxiation, or strangling
  • Internal injuries, including fractures, internal bleeding, and injuries to an organ
  • Allergic reaction, including anaphylaxis
  • Poisoning
  • Loss of sight or hearing
  • Loss of consciousness
  • Convulsions, and more.

Depending on the product and its defect, it may cause either minor or serious injuries requiring treatment, as well as illness, and short-term or long-term disability. A product liability claim could provide rightful compensation if you or a loved one suffered these harmful effects.

How to File a Claim for Product Liability

Zayouna Law Firm unequivocally believes in consumer safety. Our lawyers are dedicated to upholding your rights as a consumer, and protecting you from further physical and financial harm caused by a faulty product. See how we represent you in a product liability claim and hold at-fault manufacturers liable:

  • 1Consultation: Were you or a loved one harmed by a faulty product? We offer a free consultation to determine if you have a viable product liability claim, and advise you of the compensation you are entitled to.
  • 2File your product liability claim: Our lawyers will represent you in court and advocate for you in settlement negotiations. We build a strong claim by gathering and presenting exhaustive proof of your injuries and losses directly resulting from the manufacturer’s negligence.
  • 3Resolution: We strive for your best outcome — compensation, recovery, and future safety. Through detailed investigation and our legal expertise, we can help you hold at-fault manufacturers liable, and ensure you are compensated for your injuries and losses. Our fees are contingent, meaning we don’t charge unless we win.

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Our Product Liability Expertise

At Zayouna Law Firm, we are your product safety and personal injury advocates. We bring our vast expertise in product liability law and personal injury law to build a strong claim for your compensation and recovery. Our promise is unparalleled client advocacy in and out of the courtroom to deliver your best outcome.

  • Results: We are highly experienced personal injury lawyers with a strong track record of successful product liability claims. Working with medical, design and manufacturing, and consumer safety experts, we provide a full picture of your injuries and losses to prove your right to compensation from an at-fault manufacturer.
  • Relationships: As members of the Ontario Trial Lawyers Association and the Ontario Bar Association, we are respected members of Ontario’s legal community. At the core of our oath is advocating for you — our clients with whom we are dedicated to maintain constant communication and ensure full participation at every step of the legal process.
  • Recovery: Zayouna Law Firm strives for your full recovery. We care about your well-being during this difficult time, and work to connect you with rehabilitation experts who can help you recover, while advocating for compensation to improve your quality of life.

Product Liability Claim FAQs

The first step is to seek medical attention for your injuries to prevent further complications and fatal effects. Then, make sure to document the entire incident and its effects. Take photos of the faulty product, the aftermath, and your injuries, and compile your medical records and product information. Note that you only have a limited time to pursue a product liability claim, so it’s important to compile these documents right away.

The statute of limitations on product liability is two years from the date that a product causes injury. Given this limited period, it is best to speak with a personal injury lawyer right away to gather proof, notify at-fault parties, and commence your claim.

It’s common for manufacturers to contractually limit their liability exposure. They commonly do this through sales contracts that explicitly state the extent of their obligations and release them from certain hazards and liabilities, which customers must agree to at the time of purchase.

Yes, Canadian courts typically assume jurisdiction even when the manufacturer is not incorporated in Canada. Generally, courts agree that when products are released to the public, manufacturers should have reasonably foreseen that these are purchased or used across different markets and territories.

The Consumer Protection Act and the Canadian Consumer Product Safety Act are key legislations that protect consumers’ rights against defective products.

The Consumer Protection Act applies to new products and outlines safety laws that require vendors to ensure that these meet safety standards. 

The Canadian Consumer Product Safety Act requires manufacturers to report safety incidents and defects; inform Health Canada of the supplier’s name and the timeframe of manufacturing and sale; provide safety information to consumers regarding use of the product; and ensure accuracy in packaging, labeling, and advertising in regards to product safety. Any violation of these safety standards can serve as grounds for product liability.

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